Ordering, Shipping & Returns

Shipping Policy

How fast will you ship my order and how long will it take to arrive?

All items are hand made and some of the items are already in stock, please allow 1-5 business days to produce the items and ship. Estimated delivery time may vary. The items are shipped from Los Angeles, CA.

USA: 3-12 Business Days Delivery (Possible delay in holiday season from Nov.to Jan.)

 

What is your Return Policy?

We accept returns. Just contact us at hello@nejnobeads.com and ship items back within: 7 days of delivery. Return shipping costs are at the customer's expense.

Conditions of return

Buyers will be responsible for return shipping cost. Refund will be made within 24 hours upon package received.  All items must be in the original unused condition.                                                                                                                              

Damaged items

We are responsible for any broken / damaged item(s) during shipment. Please email us with your order number and the picture(s) of the damaged item(s) within 1 week of receipt. Note that we're not responsible if the inner gift packaging is damaged during shipment, only the items.

 

Returned package

If your package returned to us due to unclaimed, incorrect address, etc, we will contact you to arrange reshipping. Buyers will be responsible for any shipping cost incurred.